What is the role of an adjuster in the insurance industry?

The role of an adjuster in the insurance industry is primarily to investigate claims. This involves evaluating the details of the claims made by policyholders to determine the extent of the insurer’s liability. Adjusters gather information, including speaking with the insured party, examining the damages or losses claimed, reviewing relevant policy terms, and sometimes consulting with experts or appraisers. This thorough investigation ensures that claims are handled fairly and that payouts align with the coverage provided by the insurance policy. Additionally, adjusters may negotiate settlements between the insurer and the claimant, helping to resolve any disputes that arise.

The other options focus on different functions within the insurance field. Selling insurance policies is the responsibility of agents, not adjusters. Clients who file claims refer to policyholders engaging with their insurance, while accountants manage the financial aspects of insurers, which is unrelated to the claim assessment and adjustment process that adjusters handle.